Who This Category Fits
- Veterans who want accessible entry points into IT
- Professionals with service-oriented backgrounds
- Learners who prefer practical troubleshooting and visible outcomes
Technical Services
Support-facing roles that emphasize service delivery, troubleshooting, platform support, and structured operational workflows.
7 paths
Support
Tickets
Service Delivery
Troubleshooting
Platforms
How To Use This Category
- Start with one path that matches your current confidence level.
- Pick one tool stack from the cards below and build proof of work early.
- Use the compare tool if you are deciding between adjacent paths.
Learning Paths In This Category
Each path includes veteran relevance, roadmaps, tools, certifications, and related next steps.
Search Paths
Path Cards
Help Desk / IT Support
Start in user support, troubleshooting, device setup, and ticket-based service operations.
Beginner
2 to 4 weeks
ServiceNow
Microsoft 365
ITSM Foundations
Learn the service management concepts that underpin IT operations, support, and platform process design.
Beginner
1 to 3 weeks
ServiceNow
Jira Service Management
Reporting
Build operational and executive reporting workflows that turn service data into clear decision support.
Beginner
2 to 5 weeks
Power BI
Excel
ServiceNow
Configure and support ServiceNow workflows for ITSM, request fulfillment, and enterprise operations.
Beginner
3 to 6 weeks
ServiceNow
CMDB
IBM Data Warehouse
Build and manage IBM data warehouse environments for reporting, analytics, and reliable operational insights.
Intermediate
5 to 9 weeks
IBM Db2 Warehouse
SQL
IBM Datapower
Secure and manage enterprise APIs, gateways, and integrations using IBM DataPower appliances and services.
Intermediate
4 to 8 weeks
IBM DataPower
API Connect
IBM Tririga
Support and configure IBM TRIRIGA for facilities, real estate, capital projects, and workplace operations workflows.
Intermediate
4 to 8 weeks
IBM TRIRIGA
BIRT reporting
No paths match the current search and filter combination.
Related Categories
Explore adjacent tracks if you want to branch into related roles later.
Cybersecurity
Protect identities, systems, endpoints, and cloud environments with security-first operational skills.
Data Science & Analytics
Turn raw operational data into dashboards, insights, pipelines, and decision support.
Artificial Intelligence and Machine Learning
Apply modern AI tooling, prompting, and automation patterns to real-world operational and business workflows.
Web Development
Build and ship modern websites and browser-based applications with frontend and full-stack skills.